Shipping
Shipping & Delivery Policy
Last updated: October 2025
📦 Delivery Options
| Delivery Type | Delivery Time | Shipping Charges |
|---|---|---|
| Standard Delivery | 5-7 Business Days |
FREE on orders ≥ ₹299 ₹50 on orders below ₹299 |
| Express Delivery | 2-3 Business Days | As Possible |
🚚 Order Processing
- Order Confirmation: Instant email and SMS with order details
- Processing Time: 1-2 business days (orders before 12 PM processed same day)
- Quality Check: Every product is checked and securely packed
- Dispatch Notification: Tracking number sent via email/SMS once shipped
- Note: Orders on Sundays and holidays processed next business day
📍 Delivery Coverage
Metro Cities
Delhi, Mumbai, Bangalore, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad
Tier 2 Cities
All major cities and district headquarters
Rest of India
Towns and rural areas across India
📱 Track Your Order
Stay Updated at Every Step!
- Check your email/SMS for tracking number
- Login to your account and go to My Orders
- Click Track Order for live status
- Get updates: Confirmed → Packed → Shipped → Out for Delivery → Delivered
💳 Cash on Delivery
COD Available: Yes, for orders up to ₹50,000
COD Charges: ₹50 (FREE on prepaid orders)
Payment Options: Cash, Card, or UPI to delivery partner
💡 Tip: Choose prepaid to save ₹50 COD charges and get faster delivery!
📦 Premium Packaging
- Secure bubble wrap and protective packaging for fragile items
- Tamper-proof packaging with quality checks
- Eco-friendly materials wherever possible
- Invoice and product details in every package
⚠️ Delivery Issues
What if delivery is delayed?
- Check tracking status for latest updates
- Delays may occur due to weather or festivals
- Contact support if delivery exceeds time by 2+ days
- We will investigate and provide accurate information
What if I am not available?
- Delivery partner will attempt 3 times
- Reschedule through tracking link
- Provide alternate address or contact
- Unclaimed orders returned after 3 failed attempts
What if package is damaged?
- Do not accept damaged packages
- Contact us within 24 hours with photos
- Free pickup and replacement or refund
❌ Non-Serviceable Areas
Currently not delivering to: Andaman & Nicobar Islands, Lakshadweep, and certain remote areas. International shipping coming soon!
🔄 Returns & Exchange
Not satisfied? We offer hassle-free returns within 7 days of delivery. Products must be unused with original packaging. Check our Return Policy for details.
📞 Customer Support
We are Here to Help!
📧 Email: Helpmydkstore@gmail.com
📱 Whats App Support : Here
⏰ Working Hours: Monday to Saturday, 10 AM - 7 PM IST
Average response time: Within 24 to 48 hours
✨ Thank you for shopping with DK Store! We are committed to delivering happiness to your doorstep.